What happens when we STOP Sharing Information in business relationships?
“No man is more cheated than the selfish man”– Henry Ward Beecher
This is the third of five segments addressing the value of ongoing information sharing in business relationships. My colleagues have previously written on transactional ongoing relationships as well as on collaborative relationships. This segment will focus on negative outcomes; those that can occur when information sharing ceases.
It is likely rather easy to envision situations that result in negative outcomes when information sharing ends; think installation projects running into unforeseen obstacles, service issue resolution taking far too long, design outcomes failing to meet end user needs, mutual mystification across the broad scope of the relationship resulting in frustration leading to anger followed by action to terminate the partnership.
How do we prevent this type of result from occurring? Begin with the end in mind!
- My security partner has taken a keen interest in discovering what my organization’s
needs are today – and what they are foreseen to become
- We regularly consider how today’s actions support meeting these needs
- Our clients know we are obligated to keep their systems current and
supported because they are considered mission critical within their
organizations
- We jointly work to implement the best support model for the client systems taking into consideration everything from budget to client knowledge base
- My security partner helps our team stay current on the latest technologies
and industry innovations that can positively impact how we operate our
facilities
- We share information on our manufacturing partners and host technology sessions throughout the year
- Our clients are not reticent about sharing their opinion on our
performance
- We meet regularly to review any and all areas where the relationship can be improved and strengthened
The “end in mind” is a life-long relationship that is mutually demanding and mutually beneficial.
Tell us what think about your security partner relationship – and as always, thank you for reading: Comments are welcome at connect@m3tcorporation.com
John Maffey
President/CEO