M3T Corporation Warranty Policies
Working with us should be transparent and clear, just like the contract. No hidden fees or charges.
Managed Services Warranty
M3T warrants all labor for 30 days. Materials are warranted for 30 days or for the length of the manufacturer’s warranty whichever is greater. Materials that fail after the 30-day labor warranty will incur labor charges for their replacement regardless of their individual warranty status.
New Project Installation Warranty
12 months on hardware, installation, and workmanship after substantial completion. The warranty covers on-site labor and replacement or repair of M3T supplied materials provided in the project. Costs associated with traveling to the site and those incurred to rent equipment to reach the warrantable item are not covered in the warranty and will be billed to the customer.
VAHMS Client Owned System Warranty
On-Site equipment purchased from M3T by the Customer will be warranted by M3T for repair or replacement for no more than three years from the date of purchase as long as the Customer maintains the M3T VAHMS services and timely payments. Labor is included in year one only. See VAHMS agreement for further details. Costs associated with traveling to the site and those incurred to rent equipment to reach the warrantable item are not covered in the warranty and will be billed to the customer.
M3T Service Shield Program
Upon request of the customer or during M3T scheduled maintenance, M3T will provide a repair of on-site equipment due to normal wear and tear and bear the expense thereof inclusive of labor and equipment for the duration of the Service Shield agreement. The expense of all extraordinary service and repair due to alterations in the Customer’s premises, alterations of the system made at the request of the Customer or made necessary by changes in the Customer’s premises, damage to the premises, or to the security system, or to any cause beyond the control of M3T, shall be borne by the Customer. Any changes to the customer’s computer network that affect the systems shall be borne by the customer. See the agreement for further details.
Managed Services provided by M3T such as preventative maintenance, system/software health checks, software programming/configuration do not carry a warranty.